Care Instructions
• Store it separately, ideally in a soft-lined box or case, so that your favourite pieces don’t tangle, rub or scratch one another. Pearls in particular should be kept separately as they are easily scratched by hard gemstones.
• Make sure chains and necklaces are fastened when storing to avoid tangling.
• Remove jewellery while cooking and cleaning.
• When storing jewellery, please keep it away from sunlight, excessive heat or damp conditions.
Shipping & Returns
• Our Standard Delivery time is 6-7 working days.
• No Refund, No Exchange except for defective piece. (Initial Unboxing i.e. parcel opening video compulsory)
• Shipping is chargeable till order amount – Rs. 499/-.
Refund policy
• We have 1-day Exchange & Return policy. Within one day of receiving the product, please raise the exchange or return request.
• To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No refund or exchange if the product gets damaged in transit from our end. The unpacking video is compulsory, to be sent to us, as you write an email to us.
• To start a return, you can contact us at sonsadacare@gmail.com. Please note that returns will need to be sent to the address sent to you by us which will be shared via email.
• If your return is accepted, we’ll send you a return shipping label to you, as well as instructions on how and where to send your package. Items sent back to us without our return confirmation will not be accepted.
Cancelation Policy
• Once the product is ordered, we don’t have a cancelation policy.
Damages and issues
• Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. The unpacking video is compulsory, to be sent to us, as you write an email to us.
Exchanges
The fastest way to ensure you to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Only in case of wrong product delivered or damaged product received we provide exchange. The unpacking video is compulsory, to be sent to us, as you write an email to us.
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Refunds
Only in case of wrong product delivered or damaged product received we provide Return. The unpacking video is compulsory, to be sent to us, as you write an email to us.
You are required to sent the product to us to initiate return process. Once return is accepted, we’ll initiate the refund.